Rash or skin problem
Can't name your rash or skin problem? Start here — nothing is guessed. Quinn asks how it's changed and checks for warning signs, then a clinician reviews it and points you to the right care.
- No appointment or video call
- NZ clinician reviewed
- Pay only if approved
What to expect
Talk to Quinn, our AI assistant. A NZ clinician reviews your history and decides your care.
- The clinician can explain what the rash may be or direct you to a more specific care check
- The clinician may ask for a clearer photo before deciding
- Serious warning signs need urgent care; a changing mole or uncertain lesion needs in-person examination
Is this service right for me?
Start an online assessment if…
- There are no emergency warning signs and you can describe how the rash began and changed
- A clinician-only photo can be supplied if useful, with the understanding that Quinn does not analyse it
Use another service first if…
- Breathing or swallowing difficulty, collapse, a non-blanching rash with illness, or widespread blistering or peeling
- Rapid spread with fever, severe pain, eye or mouth involvement, or a changing mole or uncertain lesion
When to get care sooner
Some symptoms need urgent or in-person care.
Call 111 now if you…
- have breathing or swallowing difficulty
- collapse
- have a rash that doesn't fade under pressure (non-blanching) along with feeling unwell
- get widespread blistering or peeling
See a doctor today if you…
- have rapid spread with fever
- have severe pain
- have eye or mucosal involvement
- have an unwell infant or child with the rash
About rash or skin problem
A rash or skin change isn't one single condition — it can look and behave very differently depending on the cause. This check records how it started, looks and has changed. That helps a clinician decide the safest next step, including whether an in-person look is needed.
- A new skin change that you cannot confidently name
- Redness, spots, bumps, scaling, itch or pain where a broad starting check would help
How your online consultation works
No appointment or video call to book. See the current clinician review time before you start.
- Tell QuinnDescribe your concern in your own words. Quinn, our AI assistant, gathers the information for your clinician.
- Clinician reviewA registered NZ clinician reviews your history and decides your care. They may ask for more detail.
- Receive your careApproved documents are saved in My care. Any prescription goes to your chosen pharmacy.
Keep your usual GP. You choose whether to share your approved consultation summary with your usual practice.
What we’ll ask about
Answer naturally. Quinn follows up on what matters to your situation, using these topics for the assessment.
- Site, appearance, onset, spread, pain or itch and the main concern
- Severe illness, swelling or breathing trouble, blistering, rapid spread, severe pain, eye or mouth involvement
- Whether a mole or spot is new or changing and whether a usable clinician-only photo is available
Frequently asked questions
Does Quinn analyse my rash photo?
No. The app checks only technical quality such as lighting and focus. The image is private and viewed by the reviewing clinician.
Why won't Quinn just guess a diagnosis from my description?
An unclear or mixed pattern is never forced into a named condition. Guessing wrong could lead to the wrong treatment. So uncertain cases go to clinician review with a photo.
Can steroid cream be used on a rash while waiting for review?
Not routinely. Steroid cream can hide or worsen some skin infections, such as a fungal rash, if used before the cause is clear. So it's best to wait for advice.
Fees and practical details
Your consultation fee is shown before submission. Your card is charged only if care is approved; medicine and pharmacy costs are separate.