UTI treatment online
A UTI is usually a bladder infection. Tell Quinn about your symptoms and a New Zealand clinician will assess whether you can be treated online.
- No appointment or video call
- NZ clinician reviewed
- Pay only if approved
What to expect
Talk to Quinn, our AI assistant. A NZ clinician reviews your history and decides your care.
- A clinician may approve one of this pathway’s five-day antibiotic courses
- They may recommend a urine sample or examination before treatment
- Kidney-infection or serious-illness warning signs are directed to same-day or emergency care
Is this service right for me?
Online treatment is designed for females aged 12 or over with new symptoms of a simple lower UTI.
Start an online assessment if…
- You are female, aged 12 or over and not pregnant
- Your symptoms are new: burning when you pee, or both frequency and urgency
- You otherwise feel well and do not have vaginal or pelvic symptoms
If this sounds like you, choose Start consult to continue.
Use another service first if…
- You are pregnant, could be pregnant, are male or are under 12
- UTIs keep returning, or symptoms persisted after antibiotics or returned soon after
- You have a catheter, stent, urinary stone or abnormality, or a recent urinary procedure
- Vaginal symptoms, pelvic pain or possible STI exposure suggest another cause
Contact your usual clinician, urgent care, or another service able to collect a urine sample or examine you. Quindlee provides online assessment only and cannot arrange this for you.
When to get care sooner
Some symptoms need urgent or in-person care.
Call 111 now if you…
- feel severely or rapidly unwell, confused, faint, cold or clammy
Get same-day care if you…
- have pain in your side or high back near a kidney, or shaking chills
- keep vomiting, cannot keep fluids down, or cannot pass urine
- feel increasingly unwell or are worsening quickly
Contact your usual clinician if you…
- aren't improving within 48 hours, or symptoms persist or return soon after treatment
- see blood in your urine that remains after treatment or returns
What is a UTI?
A urinary tract infection (UTI) is usually a bacterial infection of the bladder. It often causes:
- Burning or stingingPain or discomfort when you pee.
- Going more oftenNeeding to pee more frequently than usual.
- Sudden urgencyA strong or hard-to-control need to go.
Lower tummy discomfort or blood in the urine can also occur. Vaginal symptoms or pelvic pain may point to something else.
Burning has other causes too. Vaginal irritation or discharge, pelvic pain or possible STI exposure may need different tests and treatment — tell Quinn even if it feels unrelated.
How your online consultation works
No appointment or video call to book. See the current clinician review time before you start.
- Choose who this is forSelect yourself or someone you care for so Quinn uses the right health details.
- Talk with QuinnAnswer one focused question at a time about what is happening.
- Clinician reviewA New Zealand clinician reviews your assessment and approves treatment or explains the safest next step.
Keep your usual GP. You choose whether to share your approved consultation summary with your usual practice.
What we’ll ask about
Answer naturally. Quinn follows up on what matters to your situation, using these topics for the assessment.
- What peeing feels like, how often you are going, urgency and when it began
- Kidney-area pain, shaking chills, vomiting, trouble passing urine or rapid worsening
- Pregnancy, recent or recurring UTIs, vaginal or pelvic symptoms, medicines and allergies
Frequently asked questions
Can Quindlee prescribe antibiotics for a UTI?
Yes, when the clinician's assessment shows a straightforward lower UTI and an authorised antibiotic is safe for you. If approved, the prescription is sent to your chosen pharmacy.
Will I need a urine test?
Not always. A clear first-time lower UTI can often be assessed from your answers alone. If a urine sample is needed, contact your usual clinician, urgent care or another service that can collect one. Quindlee cannot arrange or collect urine samples.
What if I can see blood in my urine?
A small amount of visible blood can occur with an acute UTI. If it remains after treatment or comes back, contact your usual clinician because it needs investigation.
How quickly should treatment work?
If antibiotics are approved, symptoms should start easing within 24 to 48 hours. If they are not improving by then, persist after treatment or return within one to two weeks, contact your usual clinician. They may need a urine sample.
Fees and practical details
Your consultation fee is shown before submission. Your card is charged only if care is approved; medicine and pharmacy costs are separate.