Choosing online care
Compare online GP care in New Zealand
Quindlee and a booked online GP appointment solve different problems. The simplest choice depends on whether your need is focused and suitable for asynchronous review, or whether you need a live conversation.
Quindlee is not a general online GP appointment. Quinn gathers a focused history, then a registered New Zealand clinician reviews it and makes the clinical decision.
Start with the kind of care you need
- A focused requestSelected prescriptions, medical certificates and straightforward everyday care may suit Quindlee.
- A live discussionChoose a booked phone or video appointment when your concern is broad, complex or easier to explain in conversation.
- Continuity or an examinationYour usual practice or an in-person service is better when ongoing records, tests or physical examination matter.
Two useful online models
Neither model is best for every concern. Choose the lightest option that can still give you a safe, useful result.
- Quindlee asynchronous careStart any time. Quinn asks focused questions. A clinician reviews the completed assessment during the review hours shown before submission.
- Booked online GP careMeet a clinician by video or phone at a scheduled time. This can suit concerns that benefit from a live conversation.
- Usual-practice careYour enrolled practice remains valuable for continuity, long-term conditions, investigations and care that may need examination.
Which option may fit?
You do not need to diagnose yourself. Start from what you need and how complicated the situation feels.
Quindlee may fit when
- Your request matches one of the care options in the catalogue.
- You are comfortable answering focused questions in writing.
- You do not need an immediate live conversation.
- You want a clinician-reviewed decision without booking an appointment.
A live or in-person service may fit when
- Your symptoms are broad, changing or difficult to describe.
- You want to discuss several concerns together.
- You may need examination, tests, imaging or ongoing follow-up.
- Your concern is urgent or you feel significantly unwell.
Compare the current details before choosing
Quindlee shows its current price and expected review time before you submit, and charges only when a clinician approves care. Other online GP services set their own availability, appointment format and prices.
For current information about New Zealand’s national online GP service and participating providers, visit Health New Zealand’s online GP care page.
Common questions
Is Quindlee an online GP appointment?
No. Quinn gathers a focused history asynchronously. A registered New Zealand clinician then reviews your assessment and makes the clinical decision.
Can Quindlee help with every health concern?
No. It covers the care options shown in the catalogue. If your answers suggest another service is safer or more useful, Quindlee will guide you there.
When should I use my usual practice?
Your usual practice is often best for continuity, long-term conditions, investigations, several concerns at once or anything that may need examination.
What if I need urgent help?
Call 111 for a life-threatening emergency. For urgent but non-life-threatening care, use an appropriate urgent service or call Healthline on 0800 611 116.